Bomgar’s Remote Desktop Access for Mac

Bomgar, a leading name in remote support which enables one to immediately respond from his own screen to any support need, also has an available remote desktop access for Mac. Bomgar indeed gives the essence of maximum computing and enterprise networking by transcending geographic boundaries and allowing people to effectively work together to perform a common task, helping businesses a great deal in increasing productivity.

Maximizing IT computing

The remote access software of Bomgar and its remote desktop access for Mac allows easy access to any computer located anywhere in about less than ten seconds. This capability helps increase productivity in enterprises since anybody will be able to respond to any co-worker or customer for technical support or marketing needs even when one is away or working offsite.

Operating systems and Mac

Bomgar offers limitless support for helpdesk by supporting Mac, Linux, Windows, Blackberry and Windows Mobile in 10 languages.

It can support any operating system, connects through firewalls without any need of pre-installed clients and to computers anywhere which can be either attended or unattended.

While Mac is becoming a more prominent desktop choice for many companies most especially in the design and education fields, Bomgar is there to support as easy as it supports Windows PC. The remote desktop access for Mac OS X has been existent since 2007.

While other support solutions stop with the basic support, Bomgar gives similar functionality support for Mac as well as for Windows desktop and Linux.

Without supporting Mac, organizations have to settle for other solutions and use limited connection processes outside firewall. Bomgar integrates Mac support into other processes and systems.

Bomgar B200

Software revision 10.3 for Bomgar B200 remote support appliance makes access faster. It raises detail amount for Mac systems. A “click-to-chat” button enables the end user to immediately chat with a remote support representative even prior to downloading the keyboard-video-mouse sharing.

Bomgar’s remote desktop access for Mac when installed in a Mac Client, is simple and straightforward. From the Mac client’s screen, a user can start the session then grant permission for the support rep at each stage for Bomgar to take action. By doing so, the user reveals their company data to the support rep. However, there is a “panic button” in a bright red X for user click to stop all interaction with the support rep.

The advance features of Bomgar 10.3 were tested on a 15-inch MacBook Pro system. The Bomgar application was seen running and so is the “permission to proceed” box. From a representative’s screen, serviceable view of a client’s screen is displayed. Screen movements and mouse response were fast.

Bomgar B200 version 10.3, one of its remote desktop access for Mac has more Mac detail that can be seen in summary view for the support representative’s immediate access.

Being an IT, I believe in the power of computing and productivity. This is sponsored post but the ideas and research are my own. For more information however about Bomgar and its remote desktop access for Mac, please visit www.bomgar.com/remotedesktopaccess and http://www.bomgar.com.